– Integrate the fundamentals of the DISC® language
– Describe your behavioral profile
– Identify the needs of others
– Adapt your behavior and communication according to your interlocutor
– Develop your efficiency

- Know your relational style
– Distinguer assertivité, agressivité, manipulation et passivité
– Renforcer l’estime et la confiance en soi
- Say no in an assertive way
- Manage criticism and conflicts

- Develop a strategic diagnosis
- Apply the matrices and decision-support tools
- Assess the competitive environment
- Target business portfolios
- Creating value

- To communicate the company's strategy to its employees effectively and concretely.
- To give meaning to the vision through concrete implementation in an action plan.
- Adopt attitudes and methods to engage employees through their participation.
- Translating the strategy into an operational roadmap

- Understand the different sources of conflict and know how to avoid them
- Recognize and manage your emotions and those of your interlocutor
- Develop assertive and empathetic communication
- De-escalate and resolve conflicts through different strategies

- Enrich your relationships with stimulating or pleasant emotions
- Dealing with unpleasant emotions, both yours and others
- Strengthen your emotional balance
- Better manage tensions and conflicts

– Understanding the three levels of stress
– Identify your own stressors
– Practice breathing and relaxation techniques
– Develop assertiveness and self-esteem to face situations
– Improve personal organization and priority management

- Implement methods that improve efficiency by overcoming obstacles
- Plan tasks and activities according to the priorities related to their function
- Preserve your balance to be more productive in the face of stress
- Optimize your time management in a professional setting

- Understand what makes it possible to be legitimate and credible in your role as a manager
- Know yourself well to identify your strengths and points of effort
- Identify mistakes to avoid and resources to be comfortable with common managerial situations encountered
- Know how to manage individual performance to guarantee collective efficiency

– Improve your oral expression
– Control your stage fright
– Communicate confidently
– Structure your interventions for a better understanding of the message

– Analyse your brakes and obstacles to decision-making
– Identify subjective decision-making criteria
– Know yourself to assert yourself in your decisions
– Apply decision-making tools and methods
– Use the right communication to get people to adhere to your decisions

- Master the different phases of negotiation in a BtoB environment
- Write a negotiation grid
- Master closing techniques
- Sustain the customer relationship over the long term
- Formalise the agreement