Obstacles and brakes to decision-making
The stakes of a decision.
To decide is to choose: resistance to change.
Personal obstacles: fears, guilt, procrastination.
Emotional, perceptual, cultural obstacles.
The "drivers", self-esteem, self-image, self-confidence.
The two factors and the two inseparable variables
Technical quality, degree of acceptance, time and trust.
The decision-making criteria.
Brain preferences.
Problem treatment and decision-making: individual and collective
The unspoken aspects of decision-making and the taking into account of the expectations of the people impacted.
Decision-making methods.
The portrait of the right decision-maker: deciding according to his personality.
Decision-making tools and methods
The rules and procedures of teamwork.
Management styles and decision-making.
Creative methods.
The decision matrix. The votes.
Effective communication to get decisions accepted
The four styles of communication.
Motivation and sharing of the decision: deciding and assuming.
The effectiveness of his oral expression: commitment, objectives, assertiveness and stress management.
The definition of the action plan and the implementation of the decision: delegate and empower.
The interest of the decision for the employee, for the team, for the customer, for the company, for the manager.
Individual Action Plan
The participant will establish his or her personal action plan.
Definition of objectives and areas for improvement
The actions to be implemented and the deadlines.
