Obstacles and brakes to decision-making
- The stakes of a decision.
- To decide is to choose: resistance to change.
- Personal obstacles: fears, guilt, procrastination.
- Emotional, perceptual, cultural obstacles.
- The "drivers", self-esteem, self-image, self-confidence.
The two factors and the two inseparable variables
- Technical quality, degree of acceptance, time and trust.
- The decision-making criteria.
- Brain preferences.
Problem treatment and decision-making: individual and collective
- The unspoken aspects of decision-making and the taking into account of the expectations of the people impacted.
- Decision-making methods.
- The portrait of the right decision-maker: deciding according to his personality.
Decision-making tools and methods
- The rules and procedures of teamwork.
- Management styles and decision-making.
- Creative methods.
- The decision matrix. The votes.
Effective communication to get decisions accepted
- The four styles of communication.
- Motivation and sharing of the decision: deciding and assuming.
- The effectiveness of his oral expression: commitment, objectives, assertiveness and stress management.
- The definition of the action plan and the implementation of the decision: delegate and empower.
- The interest of the decision for the employee, for the team, for the customer, for the company, for the manager.
Individual Action Plan
- The participant will establish his or her personal action plan.
- Definition of objectives and areas for improvement
- The actions to be implemented and the deadlines.
