- Make Process Owners (POs) understand all the dimensions of a process management approach
- Know how to define the issues and objectives of a process
- Be able to take in charge a new process (framing,
description…)
- Know methods and tools to improve a process
- Be able to manage a process in its technical and human dimensions
Ice breaker and presentation of the training plan
Process definitions
The project sequence
Manage changes
Manage and monitor a process