1. Analyze your behavioral qualities and limits
- Define assertiveness
- Understand the issues and benefits of assertiveness in personal contexts and
Professionals
- Know your relational style through self-diagnosis of assertiveness
- Understand how you feel about your own image
- Identify your comfort zones, risk and panic
2. Change your system of spontaneous non-assertive reactions
- Recognize one's passive reactions and learn not to run away from the situation.
- Avoid forcing your way through by managing your aggressiveness.
- Position yourself in front of the other person and no longer use manipulation.
- Moving from passivity, aggressiveness or manipulation to assertiveness.
3. Develop and strengthen your self-confidence
- Understand the different characteristics of good self-confidence and their
impact
impact
- Develop self-knowledge to accept others and be in harmony
- Nurture self-esteem and self-confidence to strengthen assertiveness
- Integrate methods of reinforcing assertiveness into daily life
4. Knowing how to handle criticism
- Receive justified criticism in a distanced manner
- Firmly reject unjustified criticism
- React to criticism: neutralize it, deepen it, acknowledge one's mistakes...
- Formulate constructive criticism without blaming people
5. Learn to say no
- Knowing how to say no: the benefits, advantages and challenges
- Explain without justifying yourself
- Seek a win-win position by negotiating or offering, if
an alternative.
6. De-escalate conflict situations
- Understand the different types of conflicts
- Adopt the right posture in a conflict situation
- Managing stress directly in the face of verbal aggression
- Express your feelings
- Identify and remove bottlenecks
- Establish an "adult-adult" relationship to avoid escalation
7. Implement an appropriate action plan
- Take stock of the achievements of the internship
- Set improvement goals
- Define an action plan and develop its implementation and follow-up schedule.
