Understanding your behavioral profile
Presentation of the DISC® model: principles and origins
Discover the 4 behavioral styles: "dominance", "influence", "stability", "conformity"
Energy-generating emotions
The natural profile and the adapted profile
Be aware of your behavioral preferences, comfort and discomfort zones
Identify risky communication situations
The fundamentals of communication
Understand the 3 pillars of a relationship: self, others and the situation
Know the fundamentals of interpersonal communication
Analyze the main obstacles to good communication
Develop constructive relationships while preserving the quality of the relationship
Identify the profile of your interlocutors through the DISC® model
Know how to identify behavioral indicators (words, gestures, voice)
Know and recognize the dynamics of your interlocutors
Identify and accept the needs of others
Develop relational agility and gain leadership
Adapt your communication strategy while keeping your personality
Identify the main stress signals of each profile
Exercises and role-plays in the participants' professional or personal situations
Better communication in the event of conflict
Discover and understand the sources of misunderstandings and conflicts related to the needs of each person
Preventing and managing tensions
Getting out of conflicts thanks to the DISC® model
Summary of the session
Reflection on the concrete applications that each person can implement in his or her environment
